Why a Hosted VoIP Phone System for Your Business is a Good Idea
A Hosted VoIP Phone service is a great way for an organization with 50 employees or less to get all the benefits of a business voice PBX without any of the issues that come with supervising it.
There are significantly better voice and messaging capabilities available with Hosted VoIP Systems than with traditional in-office PBX telephone systems. For example, inbound calls can be routed both to the desk phone and cellphone of a person at the same time. Also, any voicemail messages can be forwarded to an email address for listening to when convenient. Many of the capabilities that users have on their cellphones are available on a Hosted VoIP system, like a listing of dialed, missed, and receivedcalls.
Even though a traditional PBX was very reliable, a Hosted VoIP system actually has a higher level of reliability. One of the great things of using VoIP is the ability to direct a call to another phone that is reachable through a reliable internet path. So, if your users are unable to come into work due to a gas leak, traffic accident, snowstorm, or other problem, the calls could still be sent to backup locations, like VoIP phones at another office, or to VoIP phones at your employees homes, or even to people’s cellphones.
The most remarkable advantage of Hosted VoIP is the lower cost. Since there is no big system to buy, the upfront cost is only the VoIP phones and basic network upgrades to support reliable VoIP traffic delivery. The monthly cost is lower also, because there is no need to have a maintenance contract with a local telephone company.
Voice quality on a Hosted VoIP Phone system can be better than traditional office phone systems as well, as long as some basic guidelines are followed.
Read more about VoIP solutions from an Electrical Engineer and Cisco Certfied Voice Professional who has been designing, installing, and supporting VoIP for business since 2000.